We are the largest TPA back-office services provider in the industry

Our team is staffed with experts who have 300+ total years of experience in the TPA and health insurance industry. We personalize our services to meet your needs. And because we are working 24/7, CXC is a round-the-clock extension of your own team for your operations and IT needs. We consistently manage the intricacies of increasingly complex FSA and HRA plans, freeing your team up to provide even better customer service.

  • Improved Efficiency
  • TPA Domain Expertise
  • Personalized Services
  • Custom IT Maintenance
  • HIPAA and ISMS compliant
  • 99.7% delivery quality
  • Program Governance
  • Phased Transition

  • ...The support that we get with CXC, the real-time availability, helping us become available 24/7 in the processing arena...the caliber of people, the non-turnover...we seem to have gotten it right with CXC.

    - Services Manager, Large Third Party Administrator

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Here's how you benefit from outsourcing your TPC Back-office operations
CXC helps TPAs achieve operational efficiency and effectiveness

Our TPA onboarding and transition plan is fast, reliable and real-world tested!

Claims Processing

The CXC team has deep domain expertise in processing benefits claims. We cater exclusively to TPAs and can help you verify and adjudicate even the most complicated, manual HRA and FSA claims.


Accounting Processes

CXC's bookkeeping and payroll experts offer a personalized and flexible approach to your accounting/payroll data entry and processing needs. Our experts will work within your current software systems.


COBRA Verification & Data Entry

CXC's team of COBRA process experts will process insurance premium information and qualified beneficiary applications to ensure COBRA compliance for all your clients.


Enrollment Services

CXC offers debit card enrollment services. We help TPAs with the processing of benefit card applications, manual data entries and adjudication of benefit card claims. We also manage additions, changes, and terminations in the TPA system.


Application Development

Our team of highly skilled developers is engaged during all stages of your software development life cycle. We help companies develop new products, leading the design, testing, implementation, and maintenance across various technology platforms.


Application Maintenance

CXC provides the following application maintenance services:Corrective/Adaptive/Preventative Maintenance, Testing, and Production Activities.


  • Details

  • Security (card entry, no cell phones)
  • CCTVs at strategic locations
  • 24X7 Captive power generation
  • Redundancies for critical components
  • Precision HVAC in Data Center
  • Three-tier smoke detection system
  • State-of-the-art sprinkler system
  • Eco-friendly facility
  • Youthful and bright environment
  • Facilities for the physically challenged

Process Security

  • Comprehensive risk assessment during new service introduction
  • Regular audits to provide security assurance
  • Information Security Policy guidelines & Policies for Organizational Security, Email & Internet, Back-office functions, etc.

Network Security

  • Secure dedicated VPN connectivity between CXC and client
  • Controlled internet access to the employees and regular monitoring of internet traffic
  • Multi-layered virus/worm/spam protection for the network

Physical Security

  • Delivery Centers are physically and logically insulated
  • Delivery Centers have restricted access
  • Liaison with external agencies to collect threat information
  • Layered access control system

Employee Security

  • All security procedures explained during induction
  • All employees sign confidentiality agreement at the time of joining
  • Educational, past employment and criminal record verification of all employees
  • Court room record check